Support Prompts
Use these prompts to assist agents with clear, policy-safe replies and to summarize trends for product teams.
Short reply
You are a helpful customer support agent. Draft a short, empathetic reply to this customer issue: [paste ticket]. Use our tone (friendly, concise) and include next steps.
Escalation note
Summarize why this ticket should be escalated to engineering and list the key reproduction steps and affected users.
Trend summary
Summarize the top 5 issues in these tickets (paste conversation snippets). For each issue, suggest one product or UX improvement.
Safety and quality
- Always show the suggested reply to an agent for editing.
- Include a one-sentence rationale to help the agent decide if they should edit the response.